Set where you wish to see pop-ups and how long they should display.Ĭhoose whether you wish to hear an alert when a support session is automatically assigned to you. These notifications appear independent of your console and on top of other windows. You also can choose to receive pop-up notifications for certain events. Additionally, when a customer enters your personal queue, such as by clicking on your name or entering a session key on the public site, the session can start immediately or prompt for your acceptance. The file can be no larger than 1MB.Īlso choose whether you want to see the application icon flash when a customer enters one of your queues and/or when a waiting session has been marked as overdue. If you would like to upload a custom sound for either of these alerts, click the button and select a WAV file on your computer. In addition to switching the display mode within the access console, users can change it in OS Settings by selecting Themes and related settings > Color > Choose your color.Ĭhoose if you want to hear an audible alert when a customer enters one of your queues and/or when a waiting session has been marked as overdue.
Bomgar jump client lock screen windows#
The Dark Mode option applies to Windows and macOS only. Options include OS Setting (default), Light Mode, and Dark Mode. You can choose to change your display mode. The file can be no larger than 1MB.Ĭhoose whether the team chat should include status messages, such as users logging in and out, or only chats sent between team members.Ĭhoose whether you want to receive pop-up notifications for messages received in a team chat and/or in a session chat. If you would like to upload a custom sound for chat messages, click the button and select a WAV file on your computer. When you receive a chat message, you can choose to hear a sound and to see the application icon flash. This lets the rep console know what language you type in so that chat messages can be translated to the customer's selected language and vice-versa.Ĭhoose your alert settings for chat messages. If real-time chat translation is enabled for your site, select your preferred chat language from the dropdown menu. Start Presentation allows you to easily start a new presentation.Ĭhoose whether you want the session menu icon to display, whether the sidebar can be detached, and whether the widgets on the session sidebar can be rearranged and resized. Select Jump To, RDP, VNC, Shell Jump, and Intel® vPro to display buttons to launch those respective Jump connections.
You also can select Session Key to display a session key generation button, and select Support Buttons to display a button to launch the Support Button management interface. Clicking this button walks you through the ways your customer can start a support session. If, under Quick Start Buttons, you select Start Session, a Start button appears at the top of your representative console. If automatic session assignment is disabled on login, then you will not be assigned sessions automatically until you choose to opt in. Currently, spell check is available for US English only. If any of the defaults are forced by your administrator, you are unable to configure them.įrom the Global Settings section, you may choose to enable or disable spell check for chat and session notes. Click Cancel if you wish to return to your locally saved preferences. An alert dialog asks you to confirm that you wish to change to the defaults. Clicking the button returns all of your settings to the BeyondTrust default settings or to the default settings applied by your administrator, if any have been set. See your administrator or the Administrative Guide representative console settings topic for more information.Įach console settings window includes a Restore Defaults button in the lower left corner of the window.
Settings enforced by your administrator appear marked with an asterisk and grayed out, and they are not locally configurable. These instructions assume you are allowed to choose the settings used in your console. Click View Settings to open your settings window to view the changes, or simply click OK to acknowledge the changes. If your BeyondTrust administrator has changed and applied the default settings, then a Settings Changed alert appears the next time you log in to your console. However, your BeyondTrust administrator may choose to manage your settings, possibly enforcing those managed settings. In general, you may configure the console settings according to your preferences. Change Settings and Preferences in the Representative ConsoleĬlick on File > Settings in the upper left corner of the console to configure your preferences.
0 kommentar(er)
